Q: What is the Mobile Callback System?
A: Once activated, this system is designed to contact your duty officers once per hour at the assigned location. The officer is then required to respond through the system with a personal security code to indicate that he is at the location, active and safe.

The service is available throughout the U.S. and Canada 24 hours a day, 7 days a week, 365 days a year. You indicate what hours you want the system active and we’ll make sure to check in once an hour with your officers.

Q: Can the system work at any of my job locations?
A: Yes. The system can work at any location that is equipped with a phone, cellular phone or a pager. If using a pager, the officer must have access to a phone so he/she can respond to the page. There is no limit to the number of locations you can activate.

Q: How do you know the officer calling in is at the job location?
A: By using a form of Caller ID our system recognizes only the registered phone or cell phone as the site phone. This is usually the guard’s workstation landline or cell phone assigned to the job site.

Q: What happens if an officer does not respond to a call?
A: When you activate your account, you choose as many as three supervisors. If an officer does not appropriately respond to Mobile Callback, we will then contact the first supervisor. If this person does not answer, we go to the second, etc. The supervisors will be notified that the guard on duty has failed to respond. They can then handle the situation appropriately.

Q: Do you report the activity of my officers?
A: Yes. You can login to the “Command Center” page and see exactly what’s going on at each of your registered locations in real time. Here, you can see what time Mobile Callback contacted your officers and which locations are currently active. If an officer did not respond to our contact, this will be noted.

Q: Do I have to install any software or purchase any additional equipment?
A: No. Your account details can be viewed on-line through a secure, password protected site and the system works with your existing phone, cellular phone or pager.

Q: Should I advertise that I am using Mobile Callback?
A: Yes, in fact we will be happy to supply you with our logo/link for your web site or you may print out our “flyer” to use in conjunction with your advertising or sales proposal.

Q: When will my credit card be charged?
A: Your one-time Account Activation Fee will be charged the day you sign up. From then on, you will be charged on the last day of each month for that month's activity. For example, if you signed up on May 1st, you would be charged $50.00 that day. Then, on May 31st, our accountants would see how many locations were set up throughout May. You will be charged $34.99 for each location set up.

Q: How long is the term of my account?
A: Your account is set up on a month-to-month basis.

Q: Can you set up a direct billing to my company instead of using a credit card?
A: Yes, but only if you activate 10 or more locations throughout each month. Otherwise you must use a credit card to pay for the service.

Q: Is my site information protected?
A: Yes, It is not necessary to supply your job site name, company or client address regarding your job site. The only information we need to use as an identifier is the site officers land line phone, cellular phone or pager. For more information, please view our Privacy Statement.